Thank you for shopping at Healthly-hub. Your satisfaction is important to us! If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You may request to return an eligible item within 30 days of receiving your order.
To be eligible for a return, items should generally:
- Be unused and in their original condition.
- Be returned with their original packaging where applicable.
- Include any tags, accessories, instructions, or other items supplied with the product.
- Be adequately packaged to prevent damage during return delivery.
- Be accompanied by your order details or proof of purchase.
Some products may be subject to additional return conditions or may not be eligible for return. Please check the product description and the applicable terms before purchasing.
2. Exchanges
We only replace items if they are defective or damaged. If you received a faulty product, contact us within 7 days of receiving your order and we’ll send a replacement or issue a refund.
Include your order number and a photo of the damaged item.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
We do not refund original shipping fees unless the return is due to our error.
4. Return Shipping
You are responsible for return shipping costs unless the item is defective, incorrect, or damaged in transit.
To initiate a return, please contact us at:
support@healthly-hub.com
We’ll provide the return address and instructions.
5. Non-Returnable Items
Certain products may be excluded from our standard returns policy where permitted by law. These may include:
- Personalised or made-to-order products.
- Items made to specific customer measurements or specifications.
- Products that cannot be returned for hygiene or health reasons once opened or used.
- Items that have been damaged through misuse or improper handling.
- Other products identified as non-returnable on their product page.
This does not affect any statutory rights you may have regarding faulty, defective, or incorrectly supplied goods.
6. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The updated version will always be available on this page.
7. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us.